Shipping Policy

Effective Date: 8 April 2025

At Mishthi Art Jewellery, we are committed to delivering your orders promptly and securely, whether within India or to international destinations. Please review our shipping policy carefully to understand the shipping process, charges, and other essential details.

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1. Domestic Shipping (Within India)

Delivery Areas

• We deliver to all postal addresses across India.

• Please ensure the correct PIN code/zip code is provided for timely delivery.

• Mishthi Art Jewellery is not responsible for delays due to incorrect or incomplete addresses.

Shipping Charges (India)

• Prepaid Orders: Free Shipping

• Cash on Delivery (COD) Orders: ₹99 shipping fee

Estimated Delivery Time

• Orders are usually dispatched within 2-3 business days and delivered within 7-10 days from the date of dispatch.

• Delivery times may vary based on location, courier service, and external factors.

Shipment Tracking

• Once your order is shipped, you will receive an email with tracking details.

• Mishthi Art Jewellery is not responsible for delivery delays once the order has been handed over to the courier service.

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2. International Shipping

Delivery Countries

We currently ship to the following countries:
Austria, Australia, Bangladesh, Belgium, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Gibraltar, Greece, Hong Kong, Croatia, Hungary, Indonesia, Ireland, Israel, Iceland, Italy, Japan, South Korea, Lebanon, Sri Lanka, Lithuania, Luxembourg, Latvia, Malta, Maldives, Malaysia, Netherlands, Norway, New Zealand, Philippines, Poland, Portugal, Romania, Serbia, Russia, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Thailand, Turkey, Taiwan, China, United States, United Arab Emirates, Bahrain, Kuwait, Oman, Qatar.

International Shipping Charges

• Flat Shipping Fee: ₹1699 (applies to all international orders)

Order Processing & Delivery Timeline

• International orders are processed within 15 business days.

• Some items, such as customized jewelry and pre-orders, may take longer.

• In case of delays, customers will be notified promptly.

Duties & Taxes for International Orders

• Shipping charges include all applicable duties and taxes.

• If you are asked to pay additional amounts upon delivery, please contact us at mishthiartjewellery@gmail.com.

Payment Options for International Orders

• We accept Credit Cards, Debit Cards, UPI, and PayPal.

• Cash on Delivery (COD) is NOT available for international orders.

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3. Cash on Delivery (COD) Policy (India Only)

Order Confirmation Process

• After placing a COD order, you will receive a confirmation email or WhatsApp message.

• You must confirm your order by replying with "Yes" to proceed with dispatch.

• Orders will not be shipped until we receive confirmation from your end.

COD Cancellation & Charges

• If a COD order is canceled after dispatch, customers must pay:

  • Shipping charges

  • Return courier charges

• The total charge for cancellations is ₹300, payable via online payment methods.

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4. Returns & Refunds

Domestic Orders (India)

• Returns are accepted within 30 days of delivery.

• Items must be unused and returned with the original packaging and invoice.

• Refunds will be processed within 15 days after a quality check is completed.

International Orders

• International orders are non-refundable and non-returnable.

• We do not offer exchanges or replacements for international shipments.

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5. General Terms & Conditions

• Mishthi Art Jewellery is not responsible for shipping delays caused by courier companies, customs, weather conditions, or unforeseen circumstances.

• We reserve the right to modify this policy at any time without prior notice. Customers are advised to review it regularly.

For any further assistance, please contact us at mishthiartjewellery@gmail.com.